What should I do if the withdrawal did not reach my account within 5 working days?

Sometimes a transfer takes longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay There might be a mistake in your withdrawal application like an incorrect account number and/or name of a payee. This is why the bank cannot credit the money to your account.

How do I close public access to my account information?

To restrict access to your information, go to the "Settings" section, find the "Public Information” link and click on "Change Public Account Information Settings". Now you can remove the check marks next to the information you want to hide from public view. Then you should enter the captcha code and save the changes. Please note that all the information is hidden from public view by default.

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