What should I do if a deposit is not credited within 5 working days after it was made?
Sometimes transfers take longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay. Check whether the bank’s name matches the one you specified in your transfer order.
What is the fee for deposits by a bank wire?
Currently we do not charge a fee for deposits by a bank wire; however correspondent banks may charge you for their services. You should also consider fees paid to Certified Exchange Service providers (primary or secondary ones).
We bring to your attention that due to changes in our policy we forbid new registrations from individuals or companies based in the United States of America. This includes US citizens residing overseas. If you fall under the above mentioned category or a US resident, please do not register an account with us.